Return & Refund Policy

Last Updated: July 2026

At STORK, customer satisfaction is important to us. We carefully inspect every product before shipment to ensure it meets our quality standards. Please read our Return & Refund Policy before making a purchase.

1. Return Eligibility

Customers may request a return or exchange only if:

  • The item received is incorrect.
  • The item is damaged during delivery.
  • The item has a manufacturing defect.
  • The request is submitted within 3 calendar days from the date the parcel is marked as delivered.

Requests made after 3 days from the delivery date will not be accepted.

2. Mandatory Unboxing Video

To protect both our customers and our business, a continuous unboxing video is compulsory for any return, exchange, or damage claim.

The video must:

  • Start before opening the parcel.
  • Clearly show the parcel in its unopened condition.
  • Show the shipping label.
  • Record the entire unboxing process continuously without pauses, edits, or cuts.
  • Clearly show the condition of the product upon opening.

Claims submitted without a complete unboxing video will not be accepted under any circumstances.

Photos alone are not sufficient as supporting evidence.

3. Items That Cannot Be Returned or Refunded

We do not accept returns or refunds for:

  • Change of mind
  • Wrong colour selected by the customer
  • Wrong model or product chosen by the customer
  • Incorrect shipping information provided by the customer
  • Minor colour differences due to lighting or screen settings
  • Normal leather grain, texture, or natural material variations
  • Normal wear and tear
  • Damage caused by misuse, accidents, water exposure, improper handling, or unauthorised repairs
  • Requests made more than 3 days after delivery
  • Claims submitted without a valid unboxing video

4. Return Conditions

Returned items must be:

  • Unused and in original condition
  • Free from scratches, stains, odours, or damage
  • Complete with original packaging, tags, accessories, and protective materials
  • Packed securely to prevent damage during return shipping

Returns that do not meet these conditions may be rejected.

5. Refunds

If your claim is approved, we may offer one of the following:

  • Full refund
  • Partial refund (where appropriate)
  • Product replacement
  • Exchange for the same item (subject to stock availability)

Refunds will be processed using the original payment method.

Please allow 7–14 business days for the refund to be reflected, depending on your bank or payment provider.

6. Exchange Policy

Exchanges are only available for:

  • Manufacturing defects
  • Incorrect items sent
  • Products damaged during shipping

Exchanges are subject to stock availability.

If the same item is unavailable, we may offer an alternative product or a refund at our discretion.

7. Return Shipping

If the return is due to our error (wrong item, defective product, or verified shipping damage), STORK will bear the return shipping cost.

For all other situations where a return is approved, customers are responsible for the return shipping charges.

8. Inspection Process

All returned products will undergo an inspection upon receipt.

STORK reserves the right to reject any claim if:

  • The product shows signs of use or damage after delivery.
  • The product has been modified or repaired by a third party.
  • The returned item differs from the item originally shipped.
  • The claim does not comply with this policy.

9. How to Submit a Claim

Please contact our Customer Support within 3 days of receiving your parcel.

Include the following information:

  • Order Number
  • Full Name
  • Description of the issue
  • Photos of the product (if applicable)
  • Complete unboxing video
  • Contact details

Our team will review your claim and respond as soon as possible.

Contact Us

DBE GROUP SDN. BHD.
Registration No.: 202401046481 (1592327-D)

Business Address
No. 48G, Jalan Bandar Senawang 4
Pusat Bandar Senawang
70450 Seremban
Negeri Sembilan
Malaysia

Phone: +60 19-214 9022

Email: babestork@gmail.com